The Loki Casino login works with your email and password through "Log in" in the top right, on desktop and mobile alike. This page also covers what to do when the login fails, why UK banks sometimes block related transactions, and how identity verification with a photo ID works.
How to sign in
- Open the official Loki Casino site.
- Tap "Log in" in the header.
- Enter your email address and password.
- Confirm the security code if two-factor checks are enabled.
- After signing in, check your balance, any active bonus and your verification status.
Only save passwords in the browser on your own devices. On a shared computer use a private browsing window and sign out when you finish.
Common login problems
| Problem | Likely cause | Fix |
|---|---|---|
| Wrong password | typo or Caps Lock | check Caps Lock, then reset the password |
| Email not recognised | a different address used at registration | try other addresses or ask support |
| Account locked | too many attempts or a security check | wait and contact support |
| Site unreachable | network block or connection issue | check your connection; do not try to bypass a block |
Site unreachable: what is behind it
Internet providers occasionally restrict access to sites that are not UKGC-licensed, though this is less consistently enforced than the GGL-style domain blocking seen elsewhere in Europe. Using a VPN or a different DNS to get around any block breaches the terms of many casinos and can put your account at risk. Check your own connection and other causes, such as browser extensions or a stale cache, first; if access is genuinely blocked, treat that as a sign of the regulatory position, not a technical fault.
Resetting your password
The login window has a "Forgot password" link. Enter the email on your account and you will receive a reset link that only stays valid for a limited time. If nothing arrives, check your spam folder and confirm you typed the right address.
Length
At least 12 characters, a memorable phrase works well.
Uniqueness
Do not reuse your email or online banking password.
Password manager
Avoids typos and reused passwords.
Logging in on several devices
You can sign in with the same details on a laptop, tablet and phone. Balance, bonus progress and history stay consistent everywhere, because they belong to the account. For security, the casino may ask for extra email confirmation from a new device or a new IP address: that is normal, not a sign of a problem. Sign out of devices you no longer use.
Securing your account
A casino account holds money and personal data, so it deserves the same care as any other online account. Turn on two-factor login if it is available in your profile, check your login history occasionally, and never share a code sent by email or text with anyone who asks for it in chat.
Support has no legitimate reason to ask for your password. Messages that do, even with the casino's logo and colours, are phishing attempts.
Identity verification with ID
Logging in needs no verification, but withdrawing does. From your profile you upload a passport or driving licence, a recent proof of address and sometimes proof of the payment method used. Keep the file sharp and unedited, and make sure the address matches what you entered at registration.
Usually accepted
- Passport or driving licence
- A utility bill or bank statement from the last three months
- A screenshot of the e-wallet or a photo of the partially covered card
Common mistakes
- Blurry or cropped photos
- An address that does not match your profile
- Expired documents
Once verified, move on to the Loki Casino withdrawal guide.
Contacting support
When self-help does not solve it, support is reachable by live chat on the site or by email. Chat is best for locked accounts or a missing code; email suits documents and complaints, because you keep a written reply. Replies usually come in English; short, clear sentences help.
| Channel | When to use it | What to have ready |
|---|---|---|
| Live chat | locks, missing codes, quick questions | account email and a short description |
| documents, complaints, changing details | a screenshot and the date of the error | |
| Help section | common account and cashier questions | nothing, just search |
Never send your password. If your account is locked for missing verification, uploading the documents is the only fix, not a second account: multiple accounts breach the terms and lead to both being closed.
Logging in on mobile
On a smartphone the login button sits next to "Register" at the top. With the web app added to your home screen, signing in is faster still. Setup is covered on the Loki Casino app page.
Pausing or closing your account
Your profile also lets you limit your own access: a break locks the login for a chosen period, while self-exclusion closes the account for longer. Withdraw any available balance first. Because GamStop does not cover Loki Casino, this feature is the only self-exclusion tool available on the site.
In short: a strong, unique password, two-factor login and verifying early solve most login problems before they start. For a lock, contact support, not a new account.
Frequently asked questions
Can I have more than one account?
No, only one account is allowed per person, household and address.
Why is my account locked after several attempts?
That is a security measure. Wait a few minutes or contact support.
Do I need to verify my identity to log in?
No, verification is only needed for withdrawals.
Does my GamStop self-exclusion apply at Loki Casino?
No, GamStop only covers operators licensed by the UK Gambling Commission.